Is Technology the Answer UCCs Need for a Great Patient Experience?

Posted by Marketing on Fri, Nov, 17, 2017


Successful healthcare is arguably most effective when patients feel a personal connection with their provider. Yet, the recent 2017 HealthLeaders Media survey examined the many challenges organizations are having with building a culture of patient experience excellence.

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Tags: Patient Engagement, Patient Experience, Patient Behavior Change, Urgent Care

3 Lessons from Retailers That Will Help an Urgent Care Center Thrive

Posted by Marketing on Mon, Sep, 25, 2017

Over the past few years, the brick-and-mortar retail industry has been hit hard by online competition, to the point where many people were predicting the downfall of physical stores. Obviously, that didn’t happen altogether, but some chains did fail while others survived.

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Tags: Urgent Care, Psychographic Segmentation, Healthcare Consumerism, Healthcare Consumer Expectations, Patient Engagement

3 Things CPG Companies Can Teach Healthcare Providers 🛒

Posted by Brent Walker, PatientBond on Tue, Sep, 19, 2017


In recent years, the growing trend of healthcare consumerism has presented some unique challenges for healthcare organizations of all stripes. For better or for worse, the sweeping changes set into motion by the Patient Protection and Affordable Care Act (ACA) have prompted and accelerated the practice of patients viewing their healthcare options through the lens of a value-minded consumer.

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

Urgent Care Centers Should Look To Partner with Payers and Providers to Thrive

Posted by Marketing on Fri, Sep, 15, 2017

The urgent care market is exploding. According to a recent report, there are currently over 10,000 urgent care clinics (UCC) throughout the United States.

Much of this growth is due to hospitals and health systems establishing their own urgent care clinics. Unfortunately, smaller, privately owned UCCs are feeling pressure as these larger organizations enter the marketplace.

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Tags: Patient Provider Communication, Psychographic Segmentation, Urgent Care, Patient Relationshops, Patient Experience, Value-based Care, Health Demographics

How Doctor's Appointments Might Be Booked Like Dinner Reservations

Posted by Brent Walker, PatientBond on Tue, Sep, 12, 2017


In today's technology-driven marketplace, consumers enjoy an unprecedented level of on-demand access to a staggering array of goods and services. The convenience and immediacy of digital commerce has completely revolutionized countless heavyweight industries including real estate, transportation, dining, travel, and many more, but one sector that has been notoriously absent from these sweeping changes has been — you guessed it — healthcare.

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

4 Things Healthcare Can Learn from Craft Beer 🍺

Posted by Brent Walker, PatientBond on Wed, Sep, 6, 2017

The craft beer industry has grown exponentially over the past decade, due in no small part to the quality-centric practices that have become standard issue for many craft beer brewing companies. Fortunately, these practices can also be successfully applied across a wide range of business disciplines, and they are particularly relevant to the healthcare sector.

Below are four key ideas that the healthcare industry could learn from craft beer companies.

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Tags: Psychographic Segmentation, Patient Engagement, Revenue Cycle Management, Urgent Care

3 Things Your Urgent Care Center Needs to Know About Yelp ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Posted by Brent Walker, PatientBond on Thu, Aug, 10, 2017

Since its founding in 2004, Yelp has served up more than 102 million reviews of local businesses. Given some of the headlines and viral stories those reviews have inspired, you might have the impression that Yelpers focus mostly on restaurants—like a crowd-sourced, regular-folks version of the Michelin rating system.

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

What Urgent Care Centers Can Learn from Luxury Hotels 💸

Posted by Brent Walker, PatientBond on Mon, Aug, 7, 2017

The Ritz-Carlton has built a stellar reputation for offering unmatched experiences to guests. With five-star resorts and hotels scattered across the globe, Ritz-Carlton earns its accolades thanks to its “Gold Standards.” Chief among those standards is a credo that begins, “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.”

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

🛒 3 Innovative Retail Strategies for Urgent Care Centers

Posted by Brent Walker, PatientBond on Tue, Jul, 25, 2017

At the start of 2017, The Governance Institute® predicted a growing focus on healthcare consumerism and “patient stickiness” as a strategic priority for healthcare providers. The catalyst, says the article, is increased exposure to the costs of healthcare through higher deductibles and premiums.

"Only the patient determines whether [an urgent care] center thrives or struggles"
— Alan A. Ayers, Practice Velocity VP of Strategic Initiatives

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

5 Things Urgent Care Centers Can Take Away from Restaurant Chains 🍽

Posted by Brent Walker, PatientBond on Wed, Jul, 19, 2017

A decade ago, The New Yorker published an article called “The Checklist” that featured Peter Pronovost, M.D., Ph.D., who famously developed a simple, evidence-based checklist for reducing bloodstream infections due to central catheters. Dr. Pronovost, who is now the director of the Armstrong Institute and senior vice president for patient safety and quality at Johns Hopkins Medicine, said at the time that “The fundamental problem with the quality of American medicine is that we’ve failed to view delivery of healthcare as a science.”  

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Tags: Psychographic Segmentation, Urgent Care

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