Is Technology the Answer UCCs Need for a Great Patient Experience?

Posted by Marketing on Fri, Nov, 17, 2017


Successful healthcare is arguably most effective when patients feel a personal connection with their provider. Yet, the recent 2017 HealthLeaders Media survey examined the many challenges organizations are having with building a culture of patient experience excellence.

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Tags: Patient Engagement, Patient Behavior Change, Urgent Care, Patient Experience

PatientBond Partners with CoreHealth to Motivate Employee Behavior Change in Corporate Wellness Programs Through Psychographics + Technology

Posted by PatientBond on Fri, Nov, 3, 2017

ELMHURST, IL, November 1, 2017 – PatientBond partners with CoreHealth Technologies to help employers improve their investment in corporate wellness programs by using a proprietary psychographic model proven to motivate behavior change in employees.

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Tags: Patient Engagement, Psychographic Segmentation, American Heart Association

PatientBond Presents at the 2017 AHA Health Tech & Innovation Forum

Posted by PatientBond on Thu, Oct, 12, 2017

The 2017 American Heart Association Health Tech & Innovation Forum was held Oct. 4-5 in Boston, Massachusetts. The annual event was designed to increase collaboration between leaders in clinical outcomes and health technology and drive consideration of how technology can measurably improve health outcomes. In attendance were nearly 200 thought leaders and C-suite executives from top healthcare institutions across the U.S.

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Tags: Patient Engagement, Psychographic Segmentation, American Heart Association

Are Certain Psychographic Segments Prone to High Hospital Readmissions

Posted by Brent Walker, PatientBond on Thu, Oct, 5, 2017

Preventable hospital readmissions are declining, albeit slowly. At the end of 2016, Modern Healthcare reported on the results of a study published by the Annals of Internal Medicine. The study found that since passage of the Affordable Care Act in 2010 and the subsequent Hospital Readmissions Reduction Program introduced by the Centers for Medicare and Medicaid (CMS) in 2012, many hospitals have made positive strides in lowering readmission rates.

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Tags: Patient Engagement, Psychographic Segmentation

Is It Time for Your Health System to Accept Digital Payments? 💵

Posted by Brent Walker, PatientBond on Thu, Sep, 28, 2017

When observing the modern healthcare industry, you can't help but notice a fascinating paradox: It is one of the most technologically innovative sectors on the planet, yet a large portion of its billing and payment systems are notably outdated. By and large, the industry is still far too reliant upon paper-based payment administrative processes to bill and collect money from patients, and this has led to increased costs, misallocation of resources and decreased levels of patient satisfaction.

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Tags: Patient Engagement, Payment Collections

3 Lessons from Retailers That Will Help an Urgent Care Center Thrive

Posted by Marketing on Mon, Sep, 25, 2017

Over the past few years, the brick-and-mortar retail industry has been hit hard by online competition, to the point where many people were predicting the downfall of physical stores. Obviously, that didn’t happen altogether, but some chains did fail while others survived.

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Tags: Patient Engagement, Healthcare Consumerism, Psychographic Segmentation, Healthcare Consumer Expectations, Urgent Care

How to Make Your Healthcare Facility LGBTQ-Friendly ðŸ³ï¸â€ðŸŒˆ

Posted by Brent Walker, PatientBond on Mon, Sep, 25, 2017

Recent research has revealed some disturbing health disparities among members of the lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ) population in the U.S. According to multiple studies, LGBTQ individuals will often delay or forego seeking medical care due to many of the stigmas and distinct issues that affect the LGBTQ population.

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Tags: Patient Engagement, Psychographic Segmentation

4 Things Healthcare Can Learn from Craft Beer ðŸº

Posted by Brent Walker, PatientBond on Wed, Sep, 6, 2017

The craft beer industry has grown exponentially over the past decade, due in no small part to the quality-centric practices that have become standard issue for many craft beer brewing companies. Fortunately, these practices can also be successfully applied across a wide range of business disciplines, and they are particularly relevant to the healthcare sector.

Below are four key ideas that the healthcare industry could learn from craft beer companies.

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Tags: Patient Engagement, Psychographic Segmentation, Revenue Cycle Management, Urgent Care

Building Patient Relationships at Urgent Care Centers is Possible – and Necessary!

Posted by PatientBond on Fri, Aug, 18, 2017

Historically, urgent care centers were not focused on creating a relationship with patients. After all, these facilities are built to provide quick and convenient outpatient services.

However, the healthcare landscape is changing. Value-based care is here to stay, and the Affordable Care Act has proven to be rather tenacious against several repeal efforts.

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Tags: Patient Engagement, patient relationships, Patient Experience

How Mobile Health Technology Could Help with Osteoporosis Management ðŸ’¬

Posted by Brent Walker, PatientBond on Thu, Jun, 8, 2017

Nearly a decade after publishing guidelines for treating low bone density and osteoporosis, the American College of Physicians (ACP) recently updated its recommendations in an article in the May 2017 issue of Annals of Internal Medicine.

In the U.S., 25 percent of senior women suffer from osteoporosis, compared to only 6 percent of senior men.

While osteoporosis does not garner the same level of publicity as diabetes or high blood pressure to address chronic care management needs, Medical News Today notes that the latest ACP guidance emphasizes the increasing public health burden posed by osteoporosis, “… where some 54 million people are thought to have osteoporosis or low bone density, and around half of the population of those over 50 is at risk of osteoporosis-related fracture.”

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Tags: Patient Engagement, Psychographic Segmentation, Senior Care

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