Linda J. Hay, J.D. once wrote an article for Dentistry IQ outlining 10 common mistakes that dental practices make that expose them to malpractice risk. One of those mistakes, she said, was a failure to follow up with patients. She suggested that practices should maintain records for "failed appointments, reminder calls or notices, instructions, prescriptions, and attempts to ensure patients return for care.”Read More
In recent years, extending healthcare access through private insurance or Medicaid expansion has stayed in the spotlight. And with new legislation being debated in the Senate, it appears that health insurance will remain a top-of-mind issue.
But what about dental insurance? At the end of 2016, 66 percent of Americans lacked dental insurance, according to the National Association of Dental Plans (NADP).Read More
From musical comedies to dark horror flicks, dentists are often cast as villains. And while Steve Martin’s over-the-top portrayal of a sadistic dentist in Little Shop of Horrors isn’t remotely like what patients experience, dental clinics still struggle with increasing dental patient loyalty and satisfaction.
By looking at best practices from other industries—such as understanding and responding to consumers’ specific needs, communicating effectively and measuring key metrics—dental clinics can put patient loyalty and satisfaction on the right track.Read More
Broken appointments and no-shows can be costly and frustrating for small dental clinics. Even one cancellation a day, say experts, can result in $30,000 or more in lost revenues annually. And it’s not just the bottom line that feels the impact of no shows. Staff productivity suffers, and other patients end up waiting longer to get needed care. How can dental clinics reduce missed patient appointments?