How Doctor's Appointments Might Be Booked Like Dinner Reservations

Posted by Brent Walker, PatientBond on Tue, Sep, 12, 2017

SOLV HEALTH APP / SAME-DAY URGENT CARE APPOINTMENTS

In today's technology-driven marketplace, consumers enjoy an unprecedented level of on-demand access to a staggering array of goods and services. The convenience and immediacy of digital commerce has completely revolutionized countless heavyweight industries including real estate, transportation, dining, travel, and many more, but one sector that has been notoriously absent from these sweeping changes has been — you guessed it — healthcare.

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

4 Things Healthcare Can Learn from Craft Beer 🍺

Posted by Brent Walker, PatientBond on Wed, Sep, 6, 2017

The craft beer industry has grown exponentially over the past decade, due in no small part to the quality-centric practices that have become standard issue for many craft beer brewing companies. Fortunately, these practices can also be successfully applied across a wide range of business disciplines, and they are particularly relevant to the healthcare sector.

Below are four key ideas that the healthcare industry could learn from craft beer companies.

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Tags: Psychographic Segmentation, Patient Engagement, Revenue Cycle Management, Urgent Care

Building Patient Relationships at Urgent Care Centers is Possible – and Necessary!

Posted by PatientBond on Fri, Aug, 18, 2017

Historically, urgent care centers were not focused on creating a relationship with patients. After all, these facilities are built to provide quick and convenient outpatient services.

However, the healthcare landscape is changing. Value-based care is here to stay, and the Affordable Care Act has proven to be rather tenacious against several repeal efforts.

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Tags: Patient Engagement, Patient Experience, patient relationships

3 Things Your Urgent Care Center Needs to Know About Yelp ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Posted by Brent Walker, PatientBond on Thu, Aug, 10, 2017

Since its founding in 2004, Yelp has served up more than 102 million reviews of local businesses. Given some of the headlines and viral stories those reviews have inspired, you might have the impression that Yelpers focus mostly on restaurants—like a crowd-sourced, regular-folks version of the Michelin rating system.

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

How Massachusetts General Hospital Reduced Spinal Surgery Readmissions

Posted by Brent Walker, PatientBond on Tue, Aug, 8, 2017

At the 10th Annual Meeting of the Lumbar Spine Research Society in April 2017, Louis Jenis, MD, presented a paper titled, “The Effectiveness of Personalized Electronic Patient Engagement Messaging Following Lumbar Spinal Fusion: A Pilot Study.” This paper was subsequently published in the Journal of Neurosurgery, along with other papers from the conference.

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Tags: Psychographic Segmentation, Reducing Readmissions, Massachusetts General Hospital

What Urgent Care Centers Can Learn from Luxury Hotels 💸

Posted by Brent Walker, PatientBond on Mon, Aug, 7, 2017

The Ritz-Carlton has built a stellar reputation for offering unmatched experiences to guests. With five-star resorts and hotels scattered across the globe, Ritz-Carlton earns its accolades thanks to its “Gold Standards.” Chief among those standards is a credo that begins, “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.”

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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

🛒 3 Innovative Retail Strategies for Urgent Care Centers

Posted by Brent Walker, PatientBond on Tue, Jul, 25, 2017

At the start of 2017, The Governance Institute® predicted a growing focus on healthcare consumerism and “patient stickiness” as a strategic priority for healthcare providers. The catalyst, says the article, is increased exposure to the costs of healthcare through higher deductibles and premiums.


"Only the patient determines whether [an urgent care] center thrives or struggles"
— Alan A. Ayers, Practice Velocity VP of Strategic Initiatives


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Tags: Psychographic Segmentation, Urgent Care, Healthcare Consumerism

5 Things Urgent Care Centers Can Take Away from Restaurant Chains 🍽

Posted by Brent Walker, PatientBond on Wed, Jul, 19, 2017

A decade ago, The New Yorker published an article called “The Checklist” that featured Peter Pronovost, M.D., Ph.D., who famously developed a simple, evidence-based checklist for reducing bloodstream infections due to central catheters. Dr. Pronovost, who is now the director of the Armstrong Institute and senior vice president for patient safety and quality at Johns Hopkins Medicine, said at the time that “The fundamental problem with the quality of American medicine is that we’ve failed to view delivery of healthcare as a science.”  

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Tags: Psychographic Segmentation, Urgent Care

➕ 5 Ways to Make Your Healthcare Facility More Senior-Friendly

Posted by Brent Walker, PatientBond on Wed, Jul, 5, 2017

Flipping through TV channels, viewers are spoiled for choices of shows about emergency rooms—whether it’s a gritty look at a busy city ER or a less-realistic drama replete with mysterious symptoms and tangled relationships.

Despite the differences, most TV portrayals do capture one aspect of ERs and urgent care centers: the generally chaotic atmosphere. Loud noises, harsh lighting and the “hurry up and wait” atmosphere holds true in real life.

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Tags: Psychographic Segmentation, Senior Care

How Your Dental Care Clinic Can Choose the Best Patient Engagement Tech 📩

Posted by Brent Walker, PatientBond on Tue, Jun, 27, 2017

Linda J. Hay, J.D. once wrote an article for Dentistry IQ outlining 10 common mistakes that dental practices make that expose them to malpractice risk. One of those mistakes, she said, was a failure to follow up with patients. She suggested that practices should maintain records for "failed appointments, reminder calls or notices, instructions, prescriptions, and attempts to ensure patients return for care.”

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Tags: Psychographic Segmentation, Dentistry

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