In today's technology-driven marketplace, consumers enjoy an unprecedented level of on-demand access to a staggering array of goods and services. The convenience and immediacy of digital commerce has completely revolutionized countless heavyweight industries including real estate, transportation, dining, travel, and many more, but one sector that has been notoriously absent from these sweeping changes has been — you guessed it — healthcare.Read More
The craft beer industry has grown exponentially over the past decade, due in no small part to the quality-centric practices that have become standard issue for many craft beer brewing companies. Fortunately, these practices can also be successfully applied across a wide range of business disciplines, and they are particularly relevant to the healthcare sector.
Below are four key ideas that the healthcare industry could learn from craft beer companies.Read More
Historically, urgent care centers were not focused on creating a relationship with patients. After all, these facilities are built to provide quick and convenient outpatient services.
However, the healthcare landscape is changing. Value-based care is here to stay, and the Affordable Care Act has proven to be rather tenacious against several repeal efforts.Read More
Since its founding in 2004, Yelp has served up more than 102 million reviews of local businesses. Given some of the headlines and viral stories those reviews have inspired, you might have the impression that Yelpers focus mostly on restaurants—like a crowd-sourced, regular-folks version of the Michelin rating system.Read More
At the 10th Annual Meeting of the Lumbar Spine Research Society in April 2017, Louis Jenis, MD, presented a paper titled, “The Effectiveness of Personalized Electronic Patient Engagement Messaging Following Lumbar Spinal Fusion: A Pilot Study.” This paper was subsequently published in the Journal of Neurosurgery, along with other papers from the conference.Read More
The Ritz-Carlton has built a stellar reputation for offering unmatched experiences to guests. With five-star resorts and hotels scattered across the globe, Ritz-Carlton earns its accolades thanks to its “Gold Standards.” Chief among those standards is a credo that begins, “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.”Read More
At the start of 2017, The Governance Institute® predicted a growing focus on healthcare consumerism and “patient stickiness” as a strategic priority for healthcare providers. The catalyst, says the article, is increased exposure to the costs of healthcare through higher deductibles and premiums.
"Only the patient determines whether [an urgent care] center thrives or struggles"
— Alan A. Ayers, Practice Velocity VP of Strategic Initiatives
A decade ago, The New Yorker published an article called “The Checklist” that featured Peter Pronovost, M.D., Ph.D., who famously developed a simple, evidence-based checklist for reducing bloodstream infections due to central catheters. Dr. Pronovost, who is now the director of the Armstrong Institute and senior vice president for patient safety and quality at Johns Hopkins Medicine, said at the time that “The fundamental problem with the quality of American medicine is that we’ve failed to view delivery of healthcare as a science.”Read More
Flipping through TV channels, viewers are spoiled for choices of shows about emergency rooms—whether it’s a gritty look at a busy city ER or a less-realistic drama replete with mysterious symptoms and tangled relationships.
Despite the differences, most TV portrayals do capture one aspect of ERs and urgent care centers: the generally chaotic atmosphere. Loud noises, harsh lighting and the “hurry up and wait” atmosphere holds true in real life.Read More
Linda J. Hay, J.D. once wrote an article for Dentistry IQ outlining 10 common mistakes that dental practices make that expose them to malpractice risk. One of those mistakes, she said, was a failure to follow up with patients. She suggested that practices should maintain records for "failed appointments, reminder calls or notices, instructions, prescriptions, and attempts to ensure patients return for care.”Read More