3 Lessons from Retailers That Will Help an Urgent Care Center Thrive

Posted by Marketing on Mon, Sep, 25, 2017

Over the past few years, the brick-and-mortar retail industry has been hit hard by online competition, to the point where many people were predicting the downfall of physical stores. Obviously, that didn’t happen altogether, but some chains did fail while others survived.

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Tags: Patient Engagement, Healthcare Consumerism, Psychographic Segmentation, Healthcare Consumer Expectations, Urgent Care

How to Make Your Healthcare Facility LGBTQ-Friendly ðŸ³ï¸â€ðŸŒˆ

Posted by Brent Walker, PatientBond on Mon, Sep, 25, 2017

Recent research has revealed some disturbing health disparities among members of the lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ) population in the U.S. According to multiple studies, LGBTQ individuals will often delay or forego seeking medical care due to many of the stigmas and distinct issues that affect the LGBTQ population.

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Tags: Patient Engagement, Psychographic Segmentation

3 Things CPG Companies Can Teach Healthcare Providers ðŸ›’

Posted by Brent Walker, PatientBond on Tue, Sep, 19, 2017

LAY'S "DO US A FLAVOR" CONTEST BUILDS A INCLUSIVE CULTURE TO STRENGTHEN CUSTOMER RELATIONSHIPS.


 

In recent years, the growing trend of healthcare consumerism has presented some unique challenges for healthcare organizations of all stripes. For better or for worse, the sweeping changes set into motion by the Patient Protection and Affordable Care Act (ACA) have prompted and accelerated the practice of patients viewing their healthcare options through the lens of a value-minded consumer.

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Tags: Healthcare Consumerism, Psychographic Segmentation, Urgent Care

Urgent Care Centers Should Look To Partner with Payers and Providers to Thrive

Posted by Marketing on Fri, Sep, 15, 2017

The urgent care market is exploding. According to a recent report, there are currently over 10,000 urgent care clinics (UCC) throughout the United States.

Much of this growth is due to hospitals and health systems establishing their own urgent care clinics. Unfortunately, smaller, privately owned UCCs are feeling pressure as these larger organizations enter the marketplace.

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Tags: Psychographic Segmentation, Urgent Care, Patient Relationshops, Patient Experience, Value-based Care, Patient Provider Communication, Health Demographics

How Doctor's Appointments Might Be Booked Like Dinner Reservations

Posted by Brent Walker, PatientBond on Tue, Sep, 12, 2017

SOLV HEALTH APP / SAME-DAY URGENT CARE APPOINTMENTS

In today's technology-driven marketplace, consumers enjoy an unprecedented level of on-demand access to a staggering array of goods and services. The convenience and immediacy of digital commerce has completely revolutionized countless heavyweight industries including real estate, transportation, dining, travel, and many more, but one sector that has been notoriously absent from these sweeping changes has been — you guessed it — healthcare.

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Tags: Healthcare Consumerism, Psychographic Segmentation, Urgent Care

4 Things Healthcare Can Learn from Craft Beer ðŸº

Posted by Brent Walker, PatientBond on Wed, Sep, 6, 2017

The craft beer industry has grown exponentially over the past decade, due in no small part to the quality-centric practices that have become standard issue for many craft beer brewing companies. Fortunately, these practices can also be successfully applied across a wide range of business disciplines, and they are particularly relevant to the healthcare sector.

Below are four key ideas that the healthcare industry could learn from craft beer companies.

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Tags: Patient Engagement, Psychographic Segmentation, Revenue Cycle Management, Urgent Care

Building Patient Relationships at Urgent Care Centers is Possible – and Necessary!

Posted by PatientBond on Fri, Aug, 18, 2017

Historically, urgent care centers were not focused on creating a relationship with patients. After all, these facilities are built to provide quick and convenient outpatient services.

However, the healthcare landscape is changing. Value-based care is here to stay, and the Affordable Care Act has proven to be rather tenacious against several repeal efforts.

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Tags: Patient Engagement, patient relationships, Patient Experience

3 Things Your Urgent Care Center Needs to Know About Yelp â­ï¸ ⭐️ â­ï¸ â­ï¸ â­ï¸

Posted by Brent Walker, PatientBond on Thu, Aug, 10, 2017

Since its founding in 2004, Yelp has served up more than 102 million reviews of local businesses. Given some of the headlines and viral stories those reviews have inspired, you might have the impression that Yelpers focus mostly on restaurants—like a crowd-sourced, regular-folks version of the Michelin rating system.

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Tags: Healthcare Consumerism, Psychographic Segmentation, Urgent Care

How Massachusetts General Hospital Reduced Spinal Surgery Readmissions

Posted by Brent Walker, PatientBond on Tue, Aug, 8, 2017

At the 10th Annual Meeting of the Lumbar Spine Research Society in April 2017, Louis Jenis, MD, presented a paper titled, “The Effectiveness of Personalized Electronic Patient Engagement Messaging Following Lumbar Spinal Fusion: A Pilot Study.” This paper was subsequently published in the Journal of Neurosurgery, along with other papers from the conference.

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Tags: Psychographic Segmentation, Reducing Readmissions, Massachusetts General Hospital

What Urgent Care Centers Can Learn from Luxury Hotels 💸

Posted by Brent Walker, PatientBond on Mon, Aug, 7, 2017

The Ritz-Carlton has built a stellar reputation for offering unmatched experiences to guests. With five-star resorts and hotels scattered across the globe, Ritz-Carlton earns its accolades thanks to its “Gold Standards.” Chief among those standards is a credo that begins, “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.”

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Tags: Healthcare Consumerism, Psychographic Segmentation, Urgent Care

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