A few years ago, Duke University physician and behavioral scientist Peter Ubel wrote in Forbes about an experience he had as an attending physician at the Ann Arbor Veteran’s Affairs Hospital. During rounds, accompanied by a number of medical students, he checked in with a middle-aged African American patient. In the course of the conversation, the patient mentioned his grandchildren, and the doctor turned to the patient’s wife and said, “Impossible! How could someone as young as you be a grandmother?” He recalled it was a common compliment he’d used over the years, without giving it much thought. That day, however, a young African American student mentioned the discussion, making him think twice about whether an innocuous comment might actually be racially insensitive. She had suggested that there was a chance that “… as an African American, she would be insulted that you are, in effect, accusing her of having babies and grandbabies at too young of an age.” He realized then that culturally competent care requires, not color blindness, but the ability to see care from the patient’s perspective.Read More
Insights on Today's Healthcare Consumer
In its broadest sense, mHealth refers to any kind of mobile platform or application – smartphone, tablet, even laptop computer – that is used to support medical care. While mobile health is making its biggest splash among tech-savvy consumers, the use of smartphones and tablets are becoming more popular in clinical settings as well.
Our infographic below offers a snap shot of how mHealth usage is playing out – at the hospital and in the home.Read More
With another spate of meaningful use deadlines coming in 2015, hospitals and other health care providers may find themselves thinking, as Yoko Ono once said, “The thing that would most improve my life is 27 hours in a day. I could meet all my deadlines.”
But, extracting meaningful use from EHRs is not just about the time between today and the next deadline; it’s about using the collected EHR data to improve the outcomes of individual patients and general population health. For example, how can your organization leverage patient data and insights into consumer attitudes about health to make a positive impact during this month’s recognition of Cervical Health Awareness?Read More
When it comes to the value of data analytics, fictional detective Sherlock Holmes offers a simple analogy in The Adventure in the Copper Beaches. “‘Data! Data! Data!’ he cried impatiently. ‘I can’t make bricks without clay!’” While Holmes was bemoaning his lack of relevant data to solve a mystery, hospitals are instead struggling to “make bricks” from an overabundance of data.
The key to honing in on the right data for informing decision-making is effective data analytics.Read More
Workplace wellness programs are on the rise. Spurred on by a combination of ACA incentives and soaring health insurances costs, companies are looking to wellness programs to improve the health— and productivity— of employees while also controlling healthcare spending. In fact, according to the RAND Health Workplace Wellness Programs Study, nearly 50 percent of U.S. businesses employing 50 or more people offer wellness programs.Read More
Just last year, GE Capital Retail Bank’s Major Purchase Shopper Study found that 81 percent of consumers go online to research products and compare prices before making purchases valued at $500 or more– a 20 percent increase over the previous year. While the study was limited to consumers shopping for big ticket items like appliances, electronics, home improvements or lawn and garden equipment, the trend seems to be catching on in another sector– health care. Particularly among consumers with high deductible health insurance plans, shopping for health care providers that offer the best price and quality is increasingly common.Read More
As health technology rapidly evolves, healthcare organizations sometimes struggle to keep up. Implementing mandated technologies like EHRs and demonstrating meaningful use– while simultaneously providing quality patient care– is daunting enough. How can you also take on the challenge of developing your own products or systems to meet the demands of today’s uber-connected healthcare consumers?Read More
Only thirty-two questions. While brevity and efficiency are necessary to maximize patient participation, hospitals are being rated– and penalized– based on the relatively superficial analysis of HCAHPS patient satisfaction surveys.
In recent years, transparency has been a clarion call for healthcare providers. With the launch of the insurance exchange marketplace – and subsequent drama over online glitches, identity security, and subsidy eligibility – it’s clear that providers are not the only ones struggling with transparency.
While U.S. soccer fans are watching the World Cup action in Brazil with great excitement, U.S. health organizations may want to pay more attention to country’s universal health care system.