As the self-proclaimed “Happiest Place on Earth,” Disney excels at providing customer experiences that keep people coming back for more. What else would you expect from an organization founded by a man who said, “It’s kind of fun to do the impossible”?Read More
Insights on Today's Healthcare Consumer
A perennial leader in most-loved brand surveys, Amazon again tops the list for 2017, according to research by Morning Consult. Jeff Bezos has long championed the idea of putting customers first, noting: “The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company.”Read More
When Emmy Award nominations were announced last week, tradition flew out the window. Instead of a line-up of potential winners from broadcast or even cable networks, four of the seven outstanding drama nominees were from streaming video services, with Netflix leading the way. It’s an impressive result for a company that launched its video streaming service only a decade ago and just started developing original programming a few years ago.Read More
Monthly, weekly and even certain days are designated as health observances to generate awareness to health concerns. For May, the focus was Mental Health Month. However, nearly every month of the year includes some sort of mental health observance, emphasizing the diversity of mental health illnesses—from eating disorders and PTSD to anxiety and depression.Read More
Like the fireworks that cap off a Fourth of July celebration, the observance of Older Americans Month culminates with a finale on the final Wednesday of May, otherwise known as National Senior Health & Fitness Day®. This year’s theme is “With Movement… There’s Improvement.”
There are plenty of signs that seniors are staying more active. Just last year, the Huffington Post included fitness programs for older adults in its Top 10 Fitness Trends list. Moreover, according to Accenture data, reports Forbes, 17 percent of Americans over the age of 65 use wearables to track how many steps they walk or vital signs such as heart rate—which is only 3 percent fewer than under age 65 Americans.Read More
Annual health observances usually have a theme, and Older Americans Month, which is celebrated every May, is no exception. This year’s theme, “Age Out Loud,” emphasizes giving older Americans “a new voice—one that reflects what today’s older adults have to say.”
It’s a timely message, given that the sheer number of aging Baby Boomers—coupled with shortages of healthcare professionals—puts greater demands on the healthcare system and increases healthcare costs.Read More
Change is a natural part of aging. Hair turns gray or disappears altogether. Muscles lose firmness, and joints lose flexibility. Vision, hearing and the sense of taste become less acute. Even basic personality traits—such as moodiness, self-confidence, reliability, determination and originality—change significantly during those formative teenage to young adult years, according to a long-term study conducted in Scotland.Read More
When a parent speaks to a physician on behalf of a minor child, there’s no question about the parent’s right to get details about that child’s healthcare needs. The same isn’t true when an adult child needs to get details about an elderly parent’s care.
A New York Times blog introduced a scenario to which many can relate: an adult child was on the phone with the pharmacy on behalf of her hard-of-hearing mother, only to be told that the matter could only be discussed with the patient.
In many science fiction stories—in books, on the big screen and at least once in an episode of Star Trek—societies consider the elderly disposable. While these dystopian scenarios remain fictional, ageism is all too real—and it even happens in healthcare settings.
Over a span of four years, more than 6,000 Americans age 50 and older participated in a Health and Retirement Study, and researchers found that 20 percent had experienced ageism in their healthcare interactions.Read More
Despite the time-worn expression that you can’t teach an old dog new tricks, hospitals face mounting pressure to encourage healthy behaviors among aging Baby Boomers and older seniors. In addition to the financial incentive of the Centers for Medicare and Medicaid (CMS) push to transition from fee-for-service to value-based care, the looming threat of primary care and specialist physician shortages makes it more important than ever to engage America’s elderly healthcare consumers more effectively.Read More