Insights on Today's Healthcare Consumer

How Psychographic Segmentation Can Help Transform Healthcare

Posted by Brent Walker on Tue, Oct 31, 2017

 

It's no secret that healthcare is one of the most talked-about (and controversial) topics of our day. And while opinions may vary greatly in terms of what needs to be improved, the general consensus is that the healthcare industry is due for a much-needed overhaul.

One of the more difficult challenges to tackle has been "cracking the code" of healthcare consumer behavior, specifically as it relates to how individuals view their responsibilities and priorities in terms of maintaining their own health and wellness.

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Tags: Patient Engagement, Healthcare Consumerism, Psychographic Segmentation, Psychographic Segmentation Healthcare

3 Practical Applications of Psychographic Segmentation

Posted by Brent Walker on Tue, Oct 24, 2017

In today's digitally-driven economy, it’s a common practice for marketers and advertisers of all kinds to collect data about the consumers and prospects that interact with their brand. Today's well-informed consumer also understands this fact, and as a result, they generally expect a higher level of engagement with the companies whose products or services they purchase.

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Tags: Psychographic Segmentation, Psychographic Segmentation Applications, Psychographics, Psychographic Segmentation Healthcare

The Pros and Cons of Consumer Segmentation

Posted by Brent Walker on Tue, Oct 17, 2017

 

Segmentation has long been a reliable consumer research technique for marketers of all stripes, but with the advent of big data (along with dramatic advances in computing technology), businesses have been able to boost their segmentation capabilities by orders of magnitude.

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Tags: Psychographic Segmentation, Consumer Segmentation, Customer Segmentation Strategy, Customer Segmentation Analysis, Consumer Segmentation Pros and Cons, Customer Segmentation Techniques

3 Things Millennial Consumers Expect from Healthcare Providers

Posted by Brent Walker on Thu, Oct 12, 2017

If you were to guess which generation is more likely to choose a health insurance plan because it offers better pricing, would you answer, “Baby Boomers” or “Millennials”?  The answer might surprise you.

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Tags: Healthcare Consumerism, Psychographic Segmentation, Health Data

The Differences Between Psychographics and Demographics

Posted by Brent Walker on Tue, Oct 10, 2017

Audience segmentation is one of the most fundamental practices in the marketing world, primarily because it enables businesses to target potential customers in the most accurate and cost-effective manner possible. As any seasoned marketer will tell you, one of the quickest ways to blow an advertising budget is to fail to identify your target audience, which is why segmentation is such an essential component of any effective marketing strategy.

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Tags: Patient Engagement, Psychographic Segmentation, Patient Activation, Psychographic vs. Demographics

What's the Definition of Psychographic Segmentation?

Posted by Brent Walker on Tue, Oct 03, 2017

“If you want to create messages that resonate with your audience, you need to know what they care about.” Those words, spoken by marketing technology advisor Nate Elliot, sum up the challenge faced by organizations across industries—banking, retail, hospitality, and yes, even healthcare.

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Tags: Healthcare Consumerism, Psychographic Segmentation, Health Data

How Are You Using Consumer Insights in Healthcare Decision-Making?

Posted by Brent Walker on Wed, Sep 20, 2017

Although 66 percent of healthcare organizations agree that consumerism is vital in healthcare, according to the Kaufman Hall Healthcare Consumerism Index, only 16 percent integrate feedback on patient preferences into their practices. Why do healthcare organizations struggle to deliver the patient-centric care that healthcare consumers want?

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Tags: Healthcare Consumerism, Psychographic Segmentation, Health Data

How to Understand Patients as People to Improve the Entire Patient Journey

Posted by Brent Walker on Thu, Sep 14, 2017

In 1998, Patch Adams debuted in theaters across the country. Based on a true story, the movie featured Robin Williams in the role of unorthodox physician and founder of the Gesundheit! Institute, Hunter “Patch” Adams. Almost 20 years later, a speech near the end of the movie still resonates, albeit for a different reason, when Adams says: “You treat a disease, you win, you lose. You treat a person, I guarantee you, you’ll win, no matter what the outcome.”

In the face of growing healthcare consumerism, it’s not just the clinical experiences that count. Every interaction in a consumer’s healthcare journey—from the first “doctors near me” Google search and call for an appointment to post-visit follow-up and bill payment—need to meet (or surpass) expectations. The question is: How can you understand what each patient expects? 

 

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Tags: Healthcare Consumerism, Psychographic Segmentation, Nonclinical Patient Experience, Healthcare Journey

Why Hospitals Aren't Keeping Up with Consumer Expectations

Posted by Brent Walker on Thu, Sep 07, 2017

Hospital leaders know how important it has become to meet healthcare consumer expectations. Whether an organization relies on the traditional fee-for-service payments or is transitioning to value-based reimbursements, attracting consumers, and delivering personalized experiences is critical. As H&HN Daily notes, “Regardless of the form of reimbursement, assisting people in making good choices improves the quality, efficiency and safety of care.”

And, of course, leaders in delivering on—and beyond—consumer expectations also gain a competitive advantage in the marketplace. But despite the fact that hospitals and health systems consider healthcare consumerism a top priority, many aren’t developing the capabilities and capturing the data needed to address healthcare consumerism effectively. In fact, according to a report from Kaufman, Hall & Associates, fewer than one in 10 healthcare organizations are consistently delivering the experiences healthcare consumers crave.

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Tags: Healthcare Consumerism, Psychographic Segmentation, Healthcare Consumer Expectations

3 Healthcare Consumerism Barriers & How to Overcome Them

Posted by Brent Walker on Tue, Aug 29, 2017

Are you getting frustrated with comparisons that pit healthcare organizations against companies like Amazon and Disney? After all, retail therapy or a vacation to the Magic Kingdom is a far cry from the stress of weighing options for a knee replacement surgery or an unexpected visit to an emergency room.

Yet increasingly, consumers want experiences that compare well to consumer-oriented businesses. And according to research by Oliver Wyman, “more personalized health and wellness can deliver up to 40 percent better value and a 100 times improvement in the consumer experience.”

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Tags: Healthcare Consumerism, Psychographic Segmentation, Healthcare Data, healthcare analytics

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